100% Money-back Guarantee

The primary goal of a reputable test preparation course is to raise your test score. We guarantee that your ACT, SAT, or PSAT score will go up if you complete our course. If we are unable to help you raise your score, we will work with you again, free of charge, for up to three months after you take your exam, or you can request a full refund.

How does it work?

If you are eligible for a refund, we will then follow-up with a request for an official score report to verify your scores.

To claim your 100% money-back guarantee on any individual ACT, SAT, or PSAT course you must:

  1. Complete at least 95% of assigned lessons, quizzes, and tests including practice essays.
  2. Take the ACT, SAT, or PSAT immediately following the completion of your program
  3. Send an email to PrepMe Support with the subject line "Refund Request" within 30 days of the test date and include the following information:

    • Your username
    • Your pre-PrepMe test score
    • Your post-PrepMe test score
  4. If you are eligible for a refund, we will then follow-up with a request for an official score report to verify your scores.
  5. Within 2 weeks of confirming your scores, usage, and eligibility, we will issue you a refund.

Please note: our money-back guarantee only applies to students who enroll directly through our site using a credit card and DOES NOT apply to students who access PrepMe via a school or other group program. The guarantee applies to students who start below the following composite scores:

ACT: 33 or lower
SAT: 2220 or lower
PSAT: 222 or lower

While we regularly help students with scores higher than those listed above, it becomes harder to guarantee a score increase. However, if these students complete the course without achieving a score improvement, we are more than happy to work with them for an additional three months at no extra cost.

How can you guarantee my score will go up?

  1. Our curriculum is designed by the highest-scoring students — both those who scored highly without using any test prep courses or tutors and those who developed their own methods and strategies to ace the ACT, SAT, and PSAT. We spent three years brainstorming, writing, editing, testing, re-editing, re-re-editing, and perfecting our course. We know how to ace these exams.
  2. We hired writers from the nation's top universities who are not only good at acing the test, but more importantly, teaching others to get there. These writers have written a course that is far more intensive, broad-based, and in-depth than those of any of our competitors. No one else will focus on real, fundamental learning instead of tips and tricks to help you on test day and into college.
  3. Our technology continuously adapts to each student's needs. We are confident that our platform will identify where you need to focus to maximize your score improvement and if you follow the personalized, weekly schedule, then your scores will increase dramatically.

Refund and Exchange Policy

In order to prevent fraud, if you have logged in and used any course materials (lessons, quizzes, reports, schedule, or tests) we CANNOT offer a refund other than the score increase-based refund mentioned above.

If you have not used any course materials as detailed above, you may receive a refund if you request one within 72 hours of your enrollment. For course purchases where a refund is requested within 24 hours of the order, we will refund the purchase amount in full minus any book orders that have already shipped. If we can cancel your book order prior to its shipment, you will receive a refund in full. For course purchases where a refund is requested within 72 hours of the order, you may request a refund where we will refund your purchase amount minus a $40 restocking fee for books. To claim your refund, please request a refund via email at support@prepme.com.

If you would like to exchange your course for a course of equal or lesser value, you may do so for free if you have not logged in and used any course materials as detailed above and as long as you request the exchange within 72 hours of your original order. To do so, please email us at support@prepme.com.  

About Hobsons

PrepMe is an adaptive learning platform for test preparation developed by Hobsons for schools and districts. We maximize student success and institutional effectiveness to create the world-changers of tomorrow.

Learn More at Hobsons.com